Refund Policy

At Fancy Cases, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help! Please read our Refund and Return Policy carefully.

1. Eligibility for Returns

You may return items purchased from Fancy Cases within 2 weeks from the date of delivery, provided that:

  • The item is unused, in its original packaging, and in the same condition as when you received it.
  • The return is accompanied by proof of purchase (e.g., receipt or order confirmation).

1.1 Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or personalized phone covers.
  • Items marked as final sale or clearance.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team to request a return authorization.
  2. Provide your order number and reason for the return.
  3. Once your return request is approved, we will provide you with instructions on how to return the item.

3. Return Shipping

You are responsible for the cost of return shipping, unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

4. Refund Process

Once we receive your returned item and verify its condition, we will process your refund within [7-10 business days]. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Exchanges

If you received a defective or incorrect item, please contact us at to arrange for an exchange at no additional cost.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within [insert number of days, e.g., 7 days] of receiving the product. We may require photos of the damage for our records and to expedite the resolution process.

Thank you for choosing Fancy Cases! We appreciate your business and are here to ensure your satisfaction.